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URGENT - ITIL P1 - Critical and severe impact on total service HIGH - ITIL P2 - Medium to Low impact on service - e.g. loss of resilience. Out of hours request. NORMAL - ITIL P3 - Change Management, Remote Hands etc. LOW - ITIL P4 - Services by arrangement - Access, Deliveries, Induction, Meetings, Site Tours, Planned maintenance.
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